I was out on the production floor recently, with customers. They were watching us in the initial stages as we started a job for them. A client worker from one of the other lines, Joel *, came over to our customers and asked “Who are you?” They smiled and said they were customers visiting from their company. Joel said, “but who are you?”  They laughed and said they were the quality control people and they were here to help set up the job. He looked at me and said, “Who are they?” I made the introductions using their first and last names. Joel said “Oh! So you are Carla and you are Jim.” Then he smiled, turned and walked away. As we realized that he was just looking for their first names, it made us all chuckle.  Sometimes, “Who are you?” doesn’t mean, what are you doing, what is your title , or even why are you here. It can just mean, what is your name and I will give you a welcoming smile. KANDU is awesome like that!

*Not his real name.